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Proposed revised version of EN 1332-4

Identification Card Systems - Man-Machine Interface - Part 4 : Coding of user requirements for people with special needs.

This draft incorporates the changes recommended by the Maintenance Secretariat but which are awaiting approval by CEN TC224 WG6.

CEN members are the national standard bodies of Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.


European Committee for Standardization
Comité Européen de Normalisation
Europäisches Komitee für Normung

Central Secretariat : rue de Stassart 36, B-1050 Brussels


1 Scope
2 Normative references
3 Definitions
4 Abbreviations
5 User interface data objects
  5.1 General remarks
  5.2 Principles
  5.3 Data object structure and byte settings
    5.3.1 Data object structure
    5.3.2 Structure of the tag
    5.3.3 Structure of the length
  5.4 Coding of user requirements

5.4.1 Symbols

    5.4.2 Character size
    5.4.3 Screen colour
    5.4.4 Colour avoidance
    5.4.5 Position of screen
    5.4.6 Speech output
    5.4.7 Sound amplification
    5.4.8 High frequency amplification
    5.4.9 Low frequency amplification
    5.4.10 Input requirements
    5.4.11 Keyboard characteristics
    5.4.12 SMS communication
    5.4.13 Non-keyboard input requirements
    5.4.14 Touch screen
    5.4.15 Position of input device
    5.4.16 Time-outs
    5.4.17 Language
    5.4.18 Interface complexity level
    5.4.19 Screen reader
    5.4.20 Links
    5.4.21 Speech rate
    5.4.22 Screen enhancement software
    5.4.23 Font
    5.4.24 Icons
    5.4.25 Pointer buttons
    5.4.26 Pointer characteristics
    5.4.27 On-screen keyboard
    5.4.28 Numeric, time and date presentation
    5.4.29 ALT text
    5.4.30 Speech output of non-alphanumeric characters
    5.4.31 Braille display
    5.4.32 Captions (subtitles)
    5.4.33 Audio description
    5.4.34 Clean audio
    5.4.35 Menu selection mode
    5.4.36 Scrolling mode
    5.4.37 Animation
    5.4.38 Biometric characteristics
    5.4.39 Visible output of audible prompts
    5.4.40 Duration of a visible signal indicating audible output
    5.4.41 Pre-stored message
    5.4.42 Variable message
    5.4.43 Application specific requirements
    5.4.44 Colour of text (full range)
    5.4.45 Colour of background (full range)
6 Conformance
  6.1 Claims of conformance
7 Labelling and packaging
Annex A (normative) Summary of tags and meanings
Annex B (informative) Bibliography
Annex C (normative) Maintenance of user requirements data objects
Application for a new data object identifier - Application Form


This European Standard has been prepared by Technical Committee CEN/TC 224 "Machine-readable cards, related device interfaces and operations", the Secretariat of which is held by AFNOR.

This document is currently submitted to the CEN enquiry.

This document is a major revision of the previous version EN 1332-4:1997. The number of tags has been increased from 17 to 42. The grouping of preferences has been reorganised to make it more intuitive and notes have been added to draw attention to possible incompatible tag settings.

This European Standard is one of a series of standards, under the general title "Identification card systems - Man-machine interface" and the different parts are the following :

  • Part 1 : Design principles for the user interface
  • Part 2 : Dimensions and location of a tactile identifier for ID-1 cards
  • Part 3 : Key-pads
  • Part 4 : Coding of user requirements for people with special needs
  • Part 5: Raised tactile symbols for differentiation of application on ID-1 cards

In addition there is a Technical Specification on Guidance on Design for Accessible Card Activated Devices


Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of EN 1332 is to increase the accessibility of these services for the benefit of consumers. This will be achieved by facilitating the inter-sector and cross-border interpretability of machine readable cards and to do so with the maximum possible degree of user-friendliness.

EN 1332 addresses the needs of all users, including people with special needs, for example the aged, minors, the disabled, the visually impaired, those with learning difficulties, first time users, those not conversant with the local language.

EN 1332 specifies:

a) the design principles for the user interface (including symbols) to be incorporated into design of card operated equipment, but not the machine operations associated with the selection and delivery of goods or services;

b) a tactile identifier to be incorporated into the design of machine readable cards;

c) a standard layout for the keypads of card operated equipment;

d) coding of user requirements for people with special needs;

e) tactile markings for differentiating cards by application.

The contents of EN 1332 are generically based, not sector specific, and cover card operated equipment. It is recognised that the equipment can also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined.

The objective of establishing a standard on the coding of user requirements for people with special needs is to enable cardholders, in particular elderly and disabled people, to make better use of cardholder operated equipment accepting integrated circuit(s) cards (e.g. cash dispenser, ticket machine, vending machine), which is becoming more and more widespread in Europe. This also enables service providers to ensure that their equipment, and the services provided, can be made responsive to individual cardholder requirements.

Current standards for some specific industry sectors, for example finance or healthcare, which include handling of sensitive information may not include user preference data. If issuers of cards in thse sectors wish to make use of the tags specified in EN 1442-4 they should consider placing this information on the card in a seperate dataset or in separate media.

1 Scope

This European Standard defines the data objects to be stored within an integrated circuit(s) card and exchanged in order to enable integrated circuit(s) card accepting terminals to identify specific user interface preferences. The preference information may be used by terminals to configure appropriate methods of communicating with the user during a transaction process.

The European Standard also specifies a mechanism for the retrieval of the user preference information from an integrated circuit(s) card and for the combination of data objects to form particular user profiles, through the assignment of unique tags.

Formats and detailed definitions of single data objects are specified, however, the exact method of storage of data within the integrated circuit(s) card is outside the scope of this European Standard.

This European Standard is applicable to the scenario where the cardholder operates the card accepting equipment (e.g. a cash dispenser, ticket machine, vending machine) and to integrated circuit(s) cards conforming to ISO/IEC 7816-4:2005 and ISO/IEC 7816-6:2004 and personalised to the individual cardholder.

2 Normative references

This European Standard incorporates, by dated or undated reference, provisions from other publications. These normative references are cited at the appropriate places in the text and the publications are listed hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to this European Standard only when incorporated in it by amendment or revision. For undated references the latest edition of the publication referred to applies.

ISO/IEC 7816-4, Identification cards - Integrated circuit(s) cards with contacts - Part 4 : Organisation, security and commands for interchange (ISO/IEC 7816-4:2005)

ISO/IEC 7816-6, Identification cards - Integrated circuit(s) cards with contacts - Part 6 : Interindustry data elements for interchange (ISO/IEC 7816-6:2004).

ISO 639, Code for the representation of names of languages.

ISO/IEC 8825, Information technology - Open Systems Interconnection - Specification for Basic Encoding Rules for Abstract Syntax Notation One (ASN.1).

3 Definitions

For the purposes of this standard, the following definitions apply :

3.1 data element : See ISO/IEC 7816-4

3.2 data object : See ISO/IEC 7816-4

3.3 primitive/constructed data objects : See ISO/IEC 8825

3.4 template : See EN ISO/IEC 7816-6

4 Abbreviations

ASN.1 Abstract Syntax Notation One
b8.b1 Bits one to eight of a byte (Isb)
BCD Binary Coded Decimal
ls Least significant byte
ms Most significant byte
PIN Personal Identification Number
TLV Tag, length, value

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