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Identification card systems - Man-machine interface
Part 4 : Coding of user requirements for people with special needs

The revised version of this standard is at


1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviations
5 User interface data elements
  5.1 General remarks
  5.2 Principles
  5.3 Data object structure
    5.3.1 Structure of the tag
    5.3.2 Structure of the length
  5.4 List of data elements

5.4.1 Symbols

    5.4.2 Character size
    5.4.3 Screen colour
    5.4.4 Colour avoidance
    5.4.5 Position of screen
    5.4.6 Voice output
    5.4.7 Sound amplification
    5.4.8 High frequency amplification
    5.4.9 Low frequency amplification
    5.4.10 Input requirements
    5.4.11 Touch screen
    5.4.12 Position of input device
    5.4.13 Time-outs
    5.4.14 Language
    5.4.15 Interface complexity level
    5.4.16 Application independent requirements
    5.4.17 Application specific requirements
6 Conformance
  6.1 Claims of conformance
7 Labelling and packaging
Annex A (normative) Summary of tags and meanings
Annex B (informative) Bibliography


This document has been prepared by CEN /TC 224, "Machine-readable cards, related device interfaces and operations".

This document is currently submitted to the Formal Vote.

This document has to be implemented at national level, either by publication of an identical text or by endorsement, by month year, and conflicting national standards have to be withdrawn by month year.

This European Standard is one of a series of standards, under the general title "Identification card systems - Man-machine interface" and the different parts are the following :

  • Part 1 : Design principles for the user interface
  • Part 2 : Dimensions and location of a tactile identifier for ID-1 cards
  • Part 3 : Key-pads
  • Part 4 : Coding of user requirements for people with special needs

According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this document.


Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of EN 1332 is to increase the accessibility of these services for the benefit of consumers. This will be achieved by facilitating the inter-sector and cross-border interpretability of machine readable cards and to do so with the maximum possible degree of user-friendliness.

EN 1332 addresses the needs of all users, including people with special needs, for example the aged, minors, the disabled, the visually impaired, those with learning difficulties, first time users, those not conversant with the local language.

EN 1332 specifies:

a) the design principles for the user interface (including symbols) to be incorporated into design of card operated equipment, but not the machine operations associated with the selection and delivery of goods or services ;

b) a tactile identifier to be incorporated into the design of machine readable cards ;

c) a standard layout for the keypads of card operated equipment ;

d) coding of user requirements for people with special needs.

The contents of EN 1332 are generically based, not sector specific, and cover card operated equipment. It is recognised that the equipment can also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined.

The objective of establishing a standard on the coding of user requirements for people with special needs is to enable cardholders, in particular elderly and disabled people, to make better use of cardholder operated equipment accepting integrated circuit(s) cards (e.g. cash dispenser, ticket machine, vending machine), which is becoming more and more widespread in Europe. This also enables service providers to ensure that their equipment, and the services provided, can be made responsive to individual cardholder requirements.

1 Scope

This European Standard defines the data elements to be stored within an integrated circuit(s) card and exchanged in order to enable integrated circuit(s) card accepting terminals to identify specific user interface preferences. The preference information may be used by terminals to configure appropriate methods of communicating with the user during a transaction process.

The European Standard also specifies a mechanism for the retrieval of the user preference information from an integrated circuit(s) card and for the combination of data elements to form particular user profiles, through the assignment of unique tags.

Formats and detailed definitions of single data elements are specified, however, the exact method of storage of data within the integrated circuit(s) card is outside the scope of this European Standard.

This European Standard is applicable to the scenario where the cardholder operates the card accepting equipment (e.g. a cash dispenser, ticket machine, vending machine) and to integrated circuit(s) cards conforming to ISO/IEC 7816 and personalised to the individual cardholder.

2 Normative references

This European Standard incorporates, by dated or undated reference, provisions from other publications. These normative references are cited at the appropriate places in the text and the publications are listed hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to this European Standard only when incorporated in it by amendment or revision. For undated references the latest edition of the publication referred to applies.

EN ISO/IEC 7816-4, Information technology - Identification cards - Integrated circuit(s) cards with contacts - Part 4 : Interindustry commands for interchange (ISO/IEC 7816-4:1995)

EN ISO/IEC 7816-6, Identification cards - Integrated circuit(s) cards with contacts - Part 6 : Interindustry data elements (ISO/IEC 7816-6:1996).

ISO 639, Code for the representation of names of languages.

ISO/IEC 8825, Information technology - Open Systems Interconnection - Specification for Basic Encoding Rules for Abstract Syntax Notation One (ASN.1).

ISO 8859-1, Information processing - 8-bit single-byte coded graphic character sets - Part 1 : Latin alphabet No.1.

3 Terms and definitions

For the purposes of this standard, the following definitions apply.

composite data element
a data element made up of a concatenation of data elements

data element
see EN ISO/IEC 7816-4

data object
see EN ISO/IEC 7816-4

primitive/constructed data objects
see ISO/IEC 8825

see EN ISO/IEC 7816-6

see EN ISO/IEC 7816-6

4 Abbreviations

ASN.1 Abstract Syntax Notation One
b8.b1 Bits one to eight of a byte (Isb)
ls Least significant byte
ms Most significant byte
PIN Personal Identification Number
TLV Tag, length, value



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